Privacy Policy

Updated: July 2026

  • Business: The Point Racket & Social Club, LLC
  • Address: 3121 Marlin Road, Charleston, SC 29455
  • Email:info@thepointrsc.com
  • Phone: (843) 224-2341
  • Website: thepointrsc.com
  • Governing Law: State of South Carolina
  • Effective Date: July 2026

At The Point Racket & Social Club, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have. We keep things straightforward — we collect only what we need to run the Club well and provide you with a great experience.


1. WHO THIS POLICY APPLIES TO

This Privacy Policy applies to all individuals who interact with The Point Racket & Social Club, LLC, including:

  • Visitors to our website at thepointrsc.com
  • Members who have entered into a Membership Agreement with The Club
  • Guests who visit the facility or participate in Club activities
  • Individuals who contact us by email, phone, or through our booking platform
  • Participants in clinics, lessons, events, tournaments, or open play sessions

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect personal information that you provide when you:

  • Submit a membership application or sign a Membership Agreement
  • Register for a court booking, clinic, lesson, or event through PlayByPoint
  • Sign our Liability Waiver and Assumption of Risk Agreement
  • Contact us by email, phone, or in person
  • Sign up for our email newsletter or promotional communications
  • Purchase items from our pro shop

The types of personal information we may collect include:

  • Full name, email address, phone number, and home address
  • Date of birth (for age verification and Next Gen membership eligibility)
  • Emergency contact name, phone number, and relationship
  • Payment card information (processed securely — see Section 5)
  • Occupation and professional background (for Ambassador membership)
  • Health information you choose to share with us (e.g., injuries or conditions relevant to safe participation)

2.2 Information Collected Automatically

When you visit thepointrsc.com, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type, device type, and operating system
  • Pages visited, time spent on pages, and links clicked
  • Referring website or search terms that brought you to our site

This information is collected using cookies and similar tracking technologies. For more detail, see Section 6 (Cookies).


2.3 Information from Third Parties

We may receive information about you from third-party services we use to operate the Club, including:

  • PlayByPoint: booking history, reservation details, account activity, and membership status
  • CardConnect: transaction records (we do not store full card numbers — see Section 5)

3. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:


3.1 To Operate the Club

  • Process membership applications and maintain your membership account
  • Manage court reservations, open play, clinics, lessons, and events through PlayByPoint
  • Process payments and issue receipts through CardConnect
  • Maintain your signed Liability Waiver on file as required before court access
  • Contact you regarding your bookings, membership, or account

3.2 To Communicate With You

  • Send booking confirmations, reminders, and scheduling updates
  • Notify you of changes to Club policies, hours, or operations
  • Send membership renewal reminders and billing notifications
  • Share Club news, programming updates, and special offers (you may opt out at any time)

3.3 To Improve Our Services

  • Analyse website usage to improve the content and functionality of thepointrsc.com
  • Understand how members and guests use the facility to improve scheduling and programming
  • Gather feedback to enhance the Club experience

3.4 To Comply with Legal Obligations

  • Maintain records as required by South Carolina law and applicable regulations
  • Respond to legal requests, subpoenas, or court orders
  • Protect the rights, safety, and property of The Club, its members, and staff

3.5 Marketing & Promotions

With your consent, we may use your name and likeness in Club promotional materials, social media, or website content, in accordance with the media release provisions in your signed Liability Waiver. You may withdraw consent for marketing use of your image at any time by contacting us at info@thepointrsc.com.


4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:


4.1 Service Providers

We share information with trusted third-party service providers who help us operate the Club:

  • PlayByPoint — Court bookings, membership management. Data shared: name, email, booking history, membership tier
  • CardConnect — Payment processing. Data shared: payment card data (tokenized — we never store full card numbers)
  • Google Analytics — Website analytics. Data shared: anonymized usage data only

All service providers are contractually required to handle your information confidentially and only for the purposes we specify.


4.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of The Club, its members, employees, or the public.


4.3 Business Transfers

In the event that The Point Racket & Social Club is acquired, merged with another entity, or undergoes a change of ownership, your personal information may be transferred as part of that transaction. You will be notified of any such change and your rights under this Policy will be maintained.


5. PAYMENT INFORMATION & SECURITY

All payment transactions are processed by CardConnect, a PCI-DSS compliant payment processor. The Point does not store full credit or debit card numbers on our systems. CardConnect uses tokenization to securely handle your payment information.

If you believe your payment information has been compromised, contact us immediately at info@thepointrsc.com or call (843) 224-2341.


6. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how the site is used.

Types of Cookies We Use

  • Essential cookies: Required for the site to function, including session management and secure access to PlayByPoint
  • Analytics cookies: Used to understand visitor behaviour in aggregate (e.g., Google Analytics). No personally identifiable information is collected through analytics
  • Preference cookies: Remember your settings on return visits

You can manage or disable cookies through your browser settings. Disabling certain cookies may limit some functionality of the website or booking system. By continuing to use thepointrsc.com, you consent to our use of cookies as described here.


7. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information for as long as necessary to fulfill the purposes described in this Policy and to comply with our legal obligations. Our general retention practices are:

  • Active member records: Retained for the duration of your membership and for 3 years after termination
  • Signed Liability Waivers: Retained for 7 years from the date of signing
  • Payment and transaction records: Retained for 7 years in accordance with standard accounting and tax requirements
  • Website analytics data: Retained in aggregate, anonymized form
  • Email marketing preferences: Retained until you unsubscribe or request deletion

When personal information is no longer required, we securely delete or anonymize it.


8. YOUR PRIVACY RIGHTS

You have the following rights with respect to your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct any inaccurate or incomplete information
  • Deletion: Request that we delete your personal information, subject to our legal retention obligations
  • Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly
  • Withdrawal of Consent: Withdraw consent for use of your image in marketing materials at any time

To exercise any of these rights, contact us at info@thepointrsc.com. We will respond to all requests within 30 days. Please note that some information may need to be retained to fulfill our legal obligations or to complete transactions you have initiated.


9. CHILDREN’S PRIVACY

The Point welcomes junior players and youth participants. However, we do not knowingly collect personal information directly from children under the age of 13 without verifiable parental or guardian consent.

For participants under 18, a parent or legal guardian must sign the Liability Waiver on the participant’s behalf. By doing so, the parent or guardian provides consent for the collection and use of the minor’s information as described in this Policy.

If you believe we have inadvertently collected personal information from a child under 13 without appropriate consent, please contact us immediately at info@thepointrsc.com and we will take prompt steps to delete that information.


10. DATA SECURITY

We take the protection of your personal information seriously and implement reasonable technical and organisational measures to safeguard it against unauthorised access, loss, misuse, or disclosure. These measures include:

  • Secure, password-protected systems for storing member and booking records
  • PCI-DSS compliant payment processing through CardConnect
  • Limited staff access to personal information on a need-to-know basis
  • Regular review of our data handling practices

While we take all reasonable precautions, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.


11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including PlayByPoint, our social media channels, and other external resources. This Privacy Policy applies only to thepointrsc.com and The Point’s own operations. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.


12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. Where changes are material, we will notify active members by email.

Continued use of our website or Club services after any update constitutes your acceptance of the revised Policy.


13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

  • The Point Racket & Social Club, LLC
  • 3121 Marlin Road, Charleston, SC 29455
  • Email: info@thepointrsc.com
  • Phone: (843) 224-2341
  • Website: thepointrsc.com

You may also visit our Contact Us page.